At https://sinortruckpart.com/ (hereinafter referred to as “the Website”), operated by Quanzhou Sinor Machinery Manufacturing CO.,LTD (hereinafter referred to as “the Company”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal data of our global customers, distributors, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Website, submit an inquiry (RFQ), or purchase commercial vehicle and heavy-duty equipment parts from us.

1. Information We Collect

We collect information that identifies, relates to, or describes you when you interact with our Website:

• Personal & Business Contact Information: Name, job title, company name, business type (e.g., fleet operator, repair shop, wholesaler), shipping/billing address, country, telephone/WhatsApp number, and email address.
• Vehicle & Procurement Data: Vehicle Identification Numbers (VIN), OEM part numbers, technical specifications, equipment model details, and custom quote request (RFQ) records.
• Transaction & Payment Data: Order history, invoice details, payment status, and partial payment information. (Note: Full credit card details and bank credentials are processed securely by third-party payment gateways and are never stored on our servers).
• Technical & Usage Data: IP address, browser type, operating system, time zone settings, referring URLs, device information, and browsing patterns collected via cookies and log files.

2. How We Use Your Information

We use your personal and technical data strictly for legitimate business and operational purposes:

• Order Fulfillment & Logistics: Processing orders, issuing Proforma Invoices (PI), organizing heavy freight shipping, customs clearance documentation, and providing shipment tracking details.
• Customer Support & Technical Verification: Assisting with part compatibility checks, cross-reference mapping, and technical fitment verification.
• Communication: Responding to your RFQ inquiries, sending order confirmations, and providing critical updates regarding commercial vehicle component availability.
• Website Improvement & Analytics: Analyzing site usage to optimize our YMM (Year-Make-Model) search functionality, user interface, and technical catalog performance.

3. Data Sharing and Third-Party Disclosure

We do not sell, rent, or trade your personal information to third parties. We only share necessary data with trusted service providers under strict confidentiality agreements:

• Logistics & Customs Partners: Freight forwarders, express carriers (e.g., DHL, FedEx, UPS, SF Express), and shipping lines to facilitate customs clearance and international cargo delivery.
• Payment Processors: Secure international payment gateways (e.g., PayPal, Stripe, Bank Tele-transfer networks) to complete transactions.
• Legal Compliance: We may disclose your information if required to do so by applicable laws, court orders, or governmental regulations, or to enforce our Legal Terms and protect our business rights.

4. Data Security & Storage

We implement industry-standard physical, technical, and organizational security measures to protect your personal data against unauthorized access, loss, or alteration:

• SSL/TLS Encryption: All communications and data transmissions on our Website are encrypted using Secure Sockets Layer (SSL) technology.
• Restricted Access: Access to personal and transactional data is strictly limited to authorized personnel who require it to fulfill their job responsibilities.

5. Cookies and Tracking Technologies

Our Website utilizes cookies and similar tracking technologies to enhance navigation, remember your cart items, and analyze traffic:

• Essential Cookies: Necessary for basic site functionality, cart retention, and checkout processes.
• Analytical Cookies: Help us understand how visitors interact with our catalog, search bar, and product categories (e.g., Google Analytics).

You can modify your browser settings to decline cookies; however, doing so may affect the functionality of certain interactive features on our Website.

6. Your Data Rights (GDPR & International Compliance)

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access & Rectification: The right to request access to or correction of your personal data stored in our system.
• Erasure (“Right to be Forgotten”): The right to request the deletion of your personal data, subject to legal and financial record-keeping obligations.
• Opt-Out: The right to unsubscribe from marketing communications at any time by using the “Unsubscribe” link in our emails or contacting us directly.

7. Third-Party Links

Our Website may contain links to external websites (such as logistics tracking portals or social media channels). We do not control and are not responsible for the privacy practices or content of these external platforms. We encourage you to review their respective privacy policies.

8. Updates to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our operational, legal, or regulatory requirements. Any updates will be posted on this page with an updated “Effective Date”.

9. Contact Us

If you have any questions, concerns, or data requests regarding this Privacy Policy or our privacy practices, please contact our data compliance team:

• Company Name: Quanzhou Sinor Machinery Co., Ltd.
• Business Address: No.77-7, Zishan Rd, Nanhuan Rd, Licheng District, Quanzhou, Fujian, China
• Data Privacy / Support Email: sales@qzsinor.com
• Phone / WhatsApp: +86-13805920369
• Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT+8)