At 【https://sinortruckpart.com/】, operated by 【Quanzhou Sinor Machinery  Manufacturing CO.,LTD】 (hereinafter referred to as “the Company”), we are committed to delivering heavy-duty truck components and commercial vehicle machinery parts safely and efficiently to our global clients. This Shipping & Delivery Policy outlines our international freight, dispatch, and delivery frameworks.

1. Global Shipping Methods & Freight Options

Due to the diverse physical parameters of commercial vehicle parts (ranging from small sensors to heavy engine blocks and axle assemblies), we deploy tailored logistics channels:

• Express Air Parcel (Small/Medium Items): For urgent replacement parts and lightweight components, we partner with premier international couriers including DHL, FedEx, UPS, and SF Express.
• Sea Freight (FCL / LCL Heavy Cargo): For oversized, heavy-weight, or bulk container orders (e.g., cabins, gearboxes, engine assemblies), sea cargo (Full Container Load or Less than Container Load) is arranged via major shipping lines.
• Air Freight & Land Transportation: Available for regional bulk orders or cross-border heavy equipment logistics upon request.
• Carrier Selection: The Company reserves the right to select the most suitable freight carrier based on cargo dimensions, weight, safety compliance, and destination country logistics infrastructure.

2. Trade Terms (Incoterms) & Customs Duties

Unless explicitly agreed upon in a formal Proforma Invoice (PI) or sales contract, international shipments are governed by the following trade terms:

• Standard Terms (DDU / FOB / EXW): Standard online quotes usually exclude import tariffs, customs clearance fees, VAT, and destination port handling charges. These costs are the sole responsibility of the buyer.
• DDP Services (Delivered Duty Paid): Available for select countries/regions upon request. Under DDP terms, customs clearance and import duties are fully managed and included in the final quotation.

3. Estimated Order Processing & Delivery Timelines

• Order Processing Time: In-stock commercial parts are dispatched within 【2 to 5 business days】 after payment confirmation. Custom or OEM production orders follow agreed contract lead times.
• Express Air Delivery: Typically takes 【5 to 10 business days】 globally.
• Sea Freight Delivery: Transit times range between 【20 to 45 business days】, depending on the destination port and ocean carrier schedules.
• Force Majeure & Customs Delays: Delivery times are estimates. The Company is not liable for shipping delays caused by customs inspections, port congestion, adverse weather, or international logistics disruptions.

4. Weight, Volumetric Freight & Packaging Standards

Commercial vehicle spare parts often incur freight costs based on physical or volumetric weight:

• Weight Verification: Weight information displayed on our Website is approximate and intended for reference only. Final billable freight is determined after actual packaging, weighing, and volume calculation ($L \times W \times H / 5000$ or carrier standard).
• Industrial Export Packaging: Heavy components are reinforced using IPPC-compliant wooden crates, fumigation-free pallets, or heavy-duty corrugated cartons to prevent damage during international transit.

5. Cargo Inspection, Tracking & Claims

• Shipment Tracking: Once your shipment is dispatched, tracking details (Air Waybill or Sea Bill of Lading) will be sent to your registered email/WhatsApp.
• Inspection upon Arrival: Buyers are required to inspect packaging integrity prior to signing the delivery receipt. Any visible outer box damage or container seal tampering must be noted on the carrier’s receipt and reported to us within 【48 hours】 with photo/video evidence.

6. Contact Logistics Support

If you require expedited freight, special container loading, or customized customs documentation, please reach out to our logistics team:

• Company Name: 【Quanzhou Sinor Machinery  Manufacturing CO.,LTD】
• Logistics / Sales Support Email: 【sales@qzsinor.com】
• Phone / WhatsApp: 【+86-13805920369】
• Business Hours: 【Monday to Friday, 9:00 AM – 6:00 PM (GMT+8)】